Learning & Development

Many employees begin their AA journey in the Contact Centre. The Contact Centre provides crucial support for many aspects of the AA business, so naturally it’s a good place to start. From here you can learn about the business and build important relationships.

We always encourage growth and development; master the work in SRC, move onto to higher ground and learn to sell it in CCC, once you’ve got that down, look after our top clients in BSC. We first look to our Customer Service Representatives when we need; new shift-coordinators, team managers, and, centre support roles be filled. Here, careers go on adventures too. Take yourself where you want to go, we will offer the support you need to get there. 

Solutions such as online learning, coaching, workshops, courses and conferences are also available to ensure you are well trained for your job and your career.

Our Leadership Development Framework was selected as a finalist in the 2018 Human Resources Institute of NZ Talent Development Award.

You will have the opportunity to fulfil your potential through our High Achievers Programme, our Managers Development Programme and the Leadership Impact Peer Learning Group.